Shipping & Returns
Everything you need to know about order processing, delivery timelines, and easy returns at El Paissano Store.
Shipping info
How orders ship
We work hard to get your handmade soaps and curated goods packed with care and on the way quickly. Most orders are processed within 1โ3 business days, and tracking is provided once your package ships.
Processing times
Orders are typically prepared and packed within 1โ3 business days, excluding weekends and major holidays.
Delivery details
Shipping speed depends on your location and selected method at checkout. Delivery estimates are shown before you place your order.
Returns made simple
If something is not the right fit, we want to make the return process clear and stress-free.
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery if they are unused and in their original condition.
Are all items returnable?
For hygiene and safety reasons, some personal care items may be final sale unless they arrive damaged or incorrect. Please review product details before ordering.
What if my order arrives damaged?
If your package arrives damaged, contact us as soon as possible with your order number and photos so we can help make it right.
How do I start a return?
Use our contact page to send your order number and reason for return. We will reply with next steps.
When will I get my refund?
Approved refunds are typically issued to the original payment method after the returned item is received and inspected.
Do shipping fees get refunded?
Original shipping charges are generally non-refundable unless the return is due to an error on our side.