Shipping & Returns
Everything you need to know about order processing, delivery timelines, and easy returns at
El Paissano Store.
Paissano invites you to receive free ground shipping on all orders over $60+ . The $60+ qualification is based on your order subtotal, after all discounts have been applied. All other order
will be charged carrier shipping rate, subscribe and receive $10 flat rate shipping every time you buy!
Shipping:
When shipping orders to customers via our web site we usually ship within 2 to 3 business day of receiving the order. When your order is shipped we will send you an email with the tracking number. Delivery times will vary depending upon the distance traveled and time of year. Most orders should reach their destination on the carrier services. If you become concerned about your order please send an email after a reasonable amount of time has passed and we will trace your order for you.
Domestic Shipping Policy
We ship via USPS ground for all orders. All charges are calculated at check out. Postage/shipping costs will be automatically added to your order and are visible at checkout. Before placing your order simply click on the calculate button next to shipping options at checkout and you can view the cost of shipping prior to submitting your order.
International Shipping: Currently shipping to Canada only.
***We look forward on providing international shipping for other countries in the near future.
Payment Information: ALL PRICES IN US DOLLARS
Credit cards accepted: * American Express * Discover * MasterCard * Visa * PayPal *Dinner
We work hard to get your handmade soaps and curated goods packed with care and on the way quickly. Most orders are processed within 1–3 business days, and tracking is provided once your package ships.
Processing time
orders are typically prepared and packed within 1–3 business days, excluding weekends and major holidays.
Delivery details
Shipping speed depends on your location and selected method at checkout. Delivery estimates are shown before you place your order.
Returns made simple
If something is not the right fit, we want to make the return process clear and stress-free.
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery if they are unused and in their original condition.
Are all items returnable?
For hygiene and safety reasons, some personal care items may be final sale unless they arrive damaged or incorrect. Please review product details before ordering.
What if my order arrives damaged?
If your package arrives damaged, contact us as soon as possible with your order number and photos so we can help make it right.
How do I start a return?
Use our contact page to send your order number and reason for return. We will reply with next steps.
When will I get my refund?
Approved refunds are typically issued to the original payment method after the returned item is received and inspected.
Do shipping fees get refunded?
Original shipping charges are generally non-refundable unless the return is due to an error on our side. Ready to place an order? Browse handmade organic soaps and curated finds with confidence. We keep shipping clear and returns straightforward.